We're here to support you
Connecting with your support team
Our support team can assist you with various technical, billing, and platform education‑related topics
Log in to your portal
Get personalized support by logging in to your portal
Select the help widget
Start a conversation by selecting the widget at the bottom right of your portal
How can we help?
Follow our guided workflow to self-serve problems, or connect with a member of our team via chat or phone
Didn't find what you were looking for?
If you are unable to access your portal, or need assistance, let us know how we can support you by filling out our contact form
Getting started with therapy
If you’ve made the decision to start therapy, you’re already on the right path. The next step is to pick a therapist who’s right for you.
Not sure which therapist is right for you?
Our matching team can help guide you through the start of your mental health journey. Let us know what you’re looking for, and we’ll help find your match for you.
Still unsure?
Let's clear it up
How can I contact Grow?
The best way to contact Grow’s team is by logging into your portal. If you are not an established customer, you can get in touch with us by following the prompts in this form. If you are a new client and require assistance to book an appointment with a provider, please call us at (646) 687-9932.
When is support available?
Our Support teams are available for Live Chat and Callback services within your Portal Monday through Friday. Live Chat is available 9:00 AM to 9:00 PM EST, and Callbacks are available 10:00 AM to 4:00 PM EST.
Why am I required to log in to get support?
We ask that you log in for identity verification and to ensure we are only speaking with the direct customer. Your login helps us maintain the security of your information for the purposes of compliance with HIPAA and applicable data privacy laws, and to minimize the risk of showing secure information to anyone other than the intended recipient(s).